Privacy policy

This translation is provided for information. If versions differ, the Romanian version prevails.

Prime Moment SRL respects visitor privacy and processes personal data under Regulation (EU) 2016/679 and applicable law.

1. Data controller

The controller is Prime Moment SRL. Contact us at office@lavete-sibiu.ro or +40 721 226 126.

2. Data we collect

Website forms may collect your name, company, phone, email, product, quantity and message. On a first visit without a selected language, the IP address is used to estimate the country and display the appropriate language. Analytics data is collected only after optional Analytics cookie consent.

3. Purposes and legal bases

We use data to answer enquiries, prepare and track quotes in our CRM, process orders and meet legal duties. After a quote is marked as sent, we may send one operational follow-up after three days if you have not responded or stopped it. With your consent, we analyse website use.

4. Recipients

Data may be accessed by authorised staff and, where necessary, hosting, courier, accounting or technical providers. The ipapi.co technical service may be used to estimate the country, within contractual and legal limits.

5. Retention

We retain enquiries, quotes, orders, CRM notes and follow-up status only as long as required for the commercial relationship and legal duties. For localisation, only the country code is cached for up to 30 days against a cryptographic fingerprint of the IP, not the plain IP; the language preference is stored for 180 days.

6. Your rights

Subject to law, you may request access, correction, deletion, restriction, portability or objection. You may also complain to the Romanian data protection authority, ANSPDCP.

7. Cookies, testing and Analytics

The functional pm_language cookie stores the language, while pm_ab_hero stores the headline and button variant for 30 days to measure performance. They are not used for advertising. Google Analytics and experiment events load only after you select “Accept”. Preferences can be removed in the browser.

8. Security

We use reasonable technical and organisational measures, including HTTPS, access controls and validation of form data.

9. International transfers

If a provider processes data outside the European Economic Area, we use safeguards required by applicable law.

10. Contact and updates

For personal-data requests, email office@lavete-sibiu.ro. This policy may be updated when services or legal requirements change.